Help Center
Frequently asked questions
Most verifications are processed within 24 hours. During peak periods it may take up to 48 hours. You will receive an email once your status changes.
The majority of client assets are held in insured, segregated cold storage using multi-party computation. Hot wallet balances carry a separate insurance policy.
Navigate to Wallet → Deposit, select the asset and network, then send to the displayed address. After sending, click "I've sent the deposit" so the operator can confirm it.
Spot trading is enabled once your KYC verification is approved. Deposits, withdrawals and Earn products are available immediately.
Subscribe with a minimum amount and earn interest accrued daily. Flexible products let you redeem anytime; fixed-term products lock until maturity but offer higher APR.
Withdrawals require operator approval for security. Your balance is debited immediately; funds are released once approved. If rejected, the amount is returned to your wallet.
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